Bart Lutton: EMC Customer turned EMC Director of Service
February 8, 2023
When Bart Lutton joined EMC as Director of Service in December 2022, he brought 20 years of big box retail management knowledge as well as experience as an EMC customer in his former operations role at Best Buy.
“As a customer looking at EMC as a vendor, I saw an innovative, growing company—one that was willing to take on new challenges coming down the pipeline,” said Bart.
“C” for “Collaboration”
EMC’s values of Always Go the Extra Mile, Teamwork, Continuously Improve and Drive Change, and Take Initiative were evident to Bart as an EMC customer and were equally attractive to him when considering employment with EMC.
“There was a bunch of good people at EMC that really made the 'Collaborative' part of Energy Management Collaborative ring true—these were your ‘go-to people,’ the ones you could approach with special projects, things that hadn’t been done before,” he explained.
Bart sees the collaboration extend throughout EMC’s Labor Partner Network as well.
“EMC offers the full package to customers—from auditing, building and implementing programs that work for the customer—to including incentives that help them pay for it and providing a clear idea of what the payback is going to be,” he said.
A Consistent Approach
While still early in his role with EMC, Bart has already heard other customers comment on EMC’s consistent approach to working with them.
He sees EMC’s Labor Partner Network as key to its ability to meet customers where they are. No matter the size or scale of the customer, Bart feels we can meet their needs wherever they are because we have labor partners big and small, metropolitan and rural, to make it happen in a uniform manner.
“They appreciate the clean workspaces at the end of each day, as well as the waste disposal and materials recycling that happens when the project is complete,” he said. “The solid relationship EMC has with its labor partners also means EMC has a contact whenever a customer needs anything—making us the trusted 'go-to' for any problem they need solved right away.”
Future EMC Service Goals
Going forward, Bart wants customers to see EMC as a one-stop-shop for 24/7 emergency and on-demand electrical, lighting and controls services and sees the rising importance of controls expertise.
“EMC’s investment in long-term partnerships with labor partners and the transparency we provide is not something I always saw with other vendors,” said Bart. “We hope labor partners continue to build and grow along with us to meet this growing demand for controls.”
