Three Things Keeping Facilities Managers Up at Night

Trust. Time. Communication.   

If you are a facilities manager, most of the issues you are dealing with daily—as well as the ones keeping you up at night—fall into these three categories.   

From EMC’s 20+ years of partnering with facilities managers whose operations range from multi-acre distribution centers to decentralized retail operations with thousands of locations nationwide, we’ve witnessed these trust, time and communication issues firsthand.  

As a turnkey service provider, we have made it our business to help you address them. Here’s how:  

Trust 

You have good reason to be wary of the “fix it and run” maintenance approach many service providers offer. They arrive not knowing your facilities, your business or you.  

In contrast, EMC immediately begins building a trusted relationship with you, leveraging our extensive labor network, detailed audit records and buying power to provide the solutions-driven support you need and expect. 

For more than 20 years we’ve forged strong, lasting working relationships with labor partners throughout North America. The national reach of the EMC Labor Partner Network helps us execute your service level agreements (SLAs) in the consistent, affordable and expedited manner you desire. 

When an emergency outage impacts your sites—whether in a major metropolitan area or hundreds of miles away in a rural locale—we offer multiple dispatch options and send the partner that can best resolve the problem and get you back up and running quickly at any of your locations. 

When we arrive, it’s with audit documents in hand from past projects EMC has done for you as a turnkey service provider.  

We file those audits and keep them ready for future service calls or projects, reducing cost, frustration and the need for multiple visits. Having this audit data means we come with the appropriate replacement materials in hand, completing exactly what needs to be done during the visit.   

Lastly, our turnkey approach—especially for lighting—means you benefit from the buying power we’ve gained from doing thousands of projects a year and maintaining strong relationships with hundreds of manufacturers.  

We quickly identify the right lighting and electrical products needed—be it your preferred brand or available alternative—and pass the savings to you.   

Time   

As a facilities manager, you’re worried about time.  

You lose hours each day determining who handles open work tickets, resolving them and making sure the work is done right the first time.  

EMC provides relief with dedicated service coordinators who act as extensions of your team.  They bring knowledge and expertise, quickly learning your processes and executing them like you would.  

This includes troubleshooting issues to determine what can be resolved without rolling a truck and directing dispatch for those calls that do require visits. With the level of coverage EMC provides, time is back in your hands to tackle other issues.  

Communication  

Communication is core to EMC’s partnership approach with you. We bring knowledge, expertise, transparency and commitment to building strong two-way communication channels. You experience this with the 24/7/365 on-call service we provide. Our people take the call day and night—it never gets passed to a third-party call service.   

We also “speak your language,” operating in your preferred facilities management platform—be it ServiceChannel, Fexa or even phone and email.  

Our service coordinators rely on detailed documentation and will always know the status of your ticket and what is being done to close it out. Just like your own staff, EMC provides familiar people who know your account and are always ready and available to help.   

EMC also prides itself on creating lasting relationships. Many of our customers started working with us 20+ years ago with simple lighting retrofits. Since then, we’ve worked through first and second-generation LED lighting and branched out to building controls, HVAC efficiency, and EV charging station implementations.  

Our customers aren’t EMC’s only long-tenured relationships. Our careful vetting and relationship building with labor partners means many of them have been with us since the beginning as well.   

What can EMC do for you?  

If you have needs in the on-demand/break-fix space or face cost, time and communication hurdles with current providers, reach out to the Service Team at EMC. Together we can explore ways to solve these issues and get you a better night’s sleep!   

Bart Lutton is Director of Service for EMC. He brings national big box property and facilities management experience to EMC and his team.